Last updated: 25.09.2026 · Version 2.1
Cookies are small text files that a website stores on your device (computer, mobile phone, tablet) when you visit the site. Cookies allow the site to recognise you on subsequent visits, remember your preferences and make navigation more efficient.
Cookies do not contain viruses and cannot access other information on your device.
The tandem.md Site also uses the browser's local storage (localStorage) to remember the selected language (RO / RU / EN / IT / DE / BG) and for other technical functions you request, for example to prevent the same form from being submitted twice. These entries are not cookies and are not transmitted to our servers. One exception is the visit source identifier (tandem_attr): it is stored only with your consent to the “Marketing” category and is sent together with the designer registration form, if you submit it (section 3.3).
The provisions of this policy apply equally to technologies similar to cookies — the browser's local storage and session storage (localStorage and sessionStorage) used by the Site and by Microsoft Clarity (sections 3.3 and 3.6).
The use of cookies on tandem.md complies with the following legislation of the Republic of Moldova:
· Law No. 195/2024 on personal data protection (Legea nr. 195/2024) — in force from 23.08.2026.
· Electronic Communications Law No. 72/2025 (Legea comunicațiilor electronice nr. 72/2025), Art. 116(5) and (6) — storing information in, or gaining access to information stored in, the terminal equipment (in force from 01.01.2026).
· Law No. 284/2004 on information society services (Legea nr. 284/2004).
· CNPDCP Decision No. 41 of 20.08.2026 on the adequacy of the level of personal data protection of certain states, territories and international organisations.
Strictly necessary cookies are used without consent (Art. 116(6) of Law No. 72/2025). Non-essential cookies are used only after you have been informed (Art. 116(5) of Law No. 72/2025) and only with your express consent (Art. 6(1)(a) of Law No. 195/2024), given in the consent banner displayed on your first visit to the Site, in the “Cookie settings” panel or in the dedicated Microsoft Clarity window (section 4).
On tandem.md we use five categories of cookies and similar technologies: strictly necessary, analytical, marketing, functional and session recording (Microsoft Clarity). Each category, except strictly necessary cookies, has its own switch in the “Cookie settings” panel and is activated only with your consent.
These cookies are essential for the operation of the site and cannot be disabled. They do not require prior consent.
Cookie
Provider
Purpose
Duration
tandem_consent
tandem.md
Stores your general choice for the Analytics, Marketing and Functional categories (granted / denied / custom — all accepted, all rejected or a custom choice); your decision on session recording is stored separately, in tandem_consent_rec. Attributes: SameSite=Lax, Secure
12 months
tandem_consent_prefs
tandem.md
Stores your choices for each cookie category (Analytics, Marketing, Functional)
12 months
tandem_consent_id
tandem.md
Random identifier of the entry in our consent log (the log does not contain the IP address); it allows us to demonstrate the choice you made (section 4.6)
12 months
tandem_consent_rec
tandem.md
Stores your decision on session recording (Microsoft Clarity) and its date. Consent to recording is valid for 9 months, after which we ask you again
12 months
session
tandem.md
Maintains the user session and protects against CSRF attacks
Session
designer_apply_id
tandem.md
Identifier of your designer account application. It is set only after you submit the designer registration form; once your application is approved, it takes you to the page where you set your password, and it is deleted after the account is activated
90 days
Legal basis: Art. 116(6) of Electronic Communications Law No. 72/2025 (storage strictly necessary to provide the service you have requested — no consent required) and Art. 6(1)(f) of Law No. 195/2024 (legitimate interest in ensuring the operation and security of the Site).
They help us understand how the Site is used — pages visited, session duration, traffic source — so that we can improve it. We use Google Analytics 4; in the case of Google Analytics, the IP address is anonymised (truncated), and the reports we consult are aggregated. They are activated only after consent has been given.
This category (“Analytics” in the cookie banner) does not include Microsoft Clarity: session recording has its own category and a separate consent (section 3.5).
Cookie
Provider
Purpose
Duration
_ga
Google Analytics 4
Unique identifier for traffic statistics (with anonymised IP). Container: G-9WN6S1VLCM
2 years
_ga_9WN6S1VLCM
Google Analytics 4
Maintains the session state for the tandem.md GA4 container
2 years
Third-party provider: Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland).
Data transfer: data collected through Google Analytics may be transferred to the United States of America. For the USA there is no decision of the National Centre for Personal Data Protection (CNPDCP) on the adequacy of the level of protection (the USA is not listed in CNPDCP Decision No. 41 of 20.08.2026). The transfer takes place on the basis of the standard data protection clauses adopted by the European Commission and included in Google's data protection terms, to the extent that they apply (Art. 46(2)(c) of Law No. 195/2024). You may request a copy of the safeguards applied by writing to [email protected].
Legal basis: consent — Art. 6(1)(a) of Law No. 195/2024 and Art. 116(5) of Law No. 72/2025.
They allow us to measure the effectiveness of online advertising campaigns and to show relevant ads (for example, Google Ads and remarketing). They are activated only after consent has been given; without consent, the advertising signals sent to Google services remain “denied” (section 4.1). Third-party advertising services may set their own cookies only after you consent to this category.
Cookie
Provider
Purpose
Duration
tandem_attr (localStorage)
tandem.md
Stores the source of your visits (campaign parameters and click identifiers from the page address, the referring site), the landing page and the number of pages viewed, so that we can find out through which channel you found us. It is sent together with the designer registration form, if you submit it. It is not a cookie but an entry in the browser's local storage; without consent to “Marketing” it is neither created nor read
90 days
Microsoft Advertising: only if you have accepted both the “Marketing” category and the “Session recordings (Microsoft Clarity)” category may Microsoft Clarity read Microsoft Advertising cookies (_uetvid, _uetmsclkid — these exist on tandem.md only if they are created by the Microsoft Advertising tag (UET)) and transmit data to Microsoft Advertising, Microsoft's advertising service. Without consent to “Marketing”, we send Clarity the signal ad_Storage = denied and, according to Microsoft's documentation, Clarity does not share data with Microsoft Advertising; without consent to session recording, Clarity does not load at all. Please note that, once loaded, Clarity synchronises the Microsoft MUID identifier through the clarity.ms and bing.com domains (section 3.7), and Microsoft may also use the data received through Clarity for its own purposes described in section 3.5.
Legal basis: consent — Art. 6(1)(a) of Law No. 195/2024 and Art. 116(5) of Law No. 72/2025.
They allow embedded content from third-party providers to be displayed — Google Maps and videos. When this content loads, those providers may set their own cookies. Disabling them does not prevent you from using the Site, but may limit the display of embedded maps and videos.
Legal basis: consent — Art. 6(1)(a) of Law No. 195/2024 and Art. 116(5) of Law No. 72/2025.
We use Microsoft Clarity for click maps (heatmaps) and recordings of browsing sessions. It shows us, for example, where visitors stop in the price calculators or in forms and which page elements do not work well — so that we can improve the Site.
What data is collected: interactions with the page (clicks, scrolling, mouse movements and screen taps); the content of the pages as it is displayed to you; the addresses of the pages visited and the page you came from (referrer); device type, browser, operating system and screen size; approximate location, determined from the IP address (the IP address is processed by Microsoft); the Clarity user identifier. In addition, the Site sends Clarity the names of events (for example, starting or submitting a form, a step in the price calculator, a click on a contact link) and general tags describing the visit (the language, the page type, the product category, the indicative range of the calculated amount or of the area, the package chosen in the calculator) — without the content of the fields you fill in.
What is not recorded: the content of form fields (name, phone number, email, messages, etc.) is always hidden, directly in the browser, before anything is transmitted; other personal data displayed on the pages is masked. We do not send names, phone numbers or email addresses to Clarity. Product prices and the amounts shown by the price calculators remain visible in the recordings, so that we can understand how the calculators are used. Microsoft Clarity does not load for Site administrators or for designers signed in to their account.
The recordings are not anonymous: they are linked to a Clarity identifier and to an approximate location, which is why we treat them as personal data.
Microsoft's role: Microsoft Corporation (USA) — and, for persons located in the European Economic Area, the United Kingdom and Switzerland, Microsoft Ireland Operations Limited — acts as an independent controller, not as our processor, in accordance with the Microsoft Clarity Terms of Use. Microsoft may also use the data for its own purposes, in accordance with the Microsoft Privacy Statement (privacy.microsoft.com/privacystatement), including to improve its services and to create user profiles for purposes that include advertising. ARLENGO SRL is responsible for the decision to use Clarity on tandem.md and for collecting the data and transmitting it to Microsoft; Microsoft is responsible for any further processing it carries out for its own purposes.
Microsoft Advertising: data from Clarity is transmitted to Microsoft Advertising only if you have also accepted the “Marketing” category (section 3.3).
Data retention in Clarity: session recordings — 30 days; click maps, click data, sessions marked by our team and a random sample of recordings retained by Microsoft — up to 9 months. Microsoft may retain data for longer in accordance with its own Privacy Statement.
Transfer of data to the USA: Clarity data is processed by Microsoft in the Microsoft Azure cloud service and is transferred to the United States of America, to Microsoft Corporation. For the USA there is no decision of the National Centre for Personal Data Protection (CNPDCP) on the adequacy of the level of protection (the USA is not listed in CNPDCP Decision No. 41 of 20.08.2026), and no standard data protection clauses or other contractual safeguards for the transfer have been concluded between ARLENGO SRL and Microsoft for this service. The transfer therefore takes place only on the basis of your explicit consent, given after you have been informed of the risks (Art. 49(1)(a) of Law No. 195/2024). The risks: US authorities may have access to the data under conditions different from those provided for by the legislation of the Republic of Moldova, and exercising your rights in relation to Microsoft Corporation may be more difficult. Microsoft Corporation is certified under the EU-US Data Privacy Framework, but this framework concerns transfers from the European Union and does not constitute a basis for transfers from the Republic of Moldova. For visitors located in the European Economic Area, the United Kingdom and Switzerland, the data is received by Microsoft Ireland Operations Limited, in Ireland, a member state of the European Economic Area (without any special authorisation, Art. 44(2) of Law No. 195/2024), which may transfer it to Microsoft Corporation on the basis of Standard Contractual Clauses.
Legal basis: consent — Art. 6(1)(a) of Law No. 195/2024 and Art. 116(5) of Law No. 72/2025; for the transfer to the USA — explicit consent, Art. 49(1)(a) of Law No. 195/2024. Session recording is activated only after your separate consent to this category — via “Accept all”, via the category's own “Session recordings (Microsoft Clarity)” switch in the “Cookie settings” panel or via the “Allow” button in the dedicated window (section 4.4). Each of these actions also constitutes your explicit consent to the transfer of data to the USA described above; the information about this transfer and its risks is presented to you before you choose, in the cookie banner, in the description of the switch and in the dedicated window. Consent is valid for 9 months (section 4.5) and can be withdrawn at any time (section 5.2).
Cookie
Provider
Purpose
Duration
_clck
Microsoft Clarity
The Clarity user identifier and Clarity preferences; recognises the same browser on subsequent visits
365 days
_clsk
Microsoft Clarity
Links the pages viewed into a single recorded session
1 day
_cltk (sessionStorage)
Microsoft Clarity
The session identifier in the open browser tab. It is not a cookie but an entry in the browser's session storage (sessionStorage)
Until the tab is closed
These items are created only after you consent to the “Session recordings (Microsoft Clarity)” category and are deleted by the Site when you withdraw your consent (section 5.2).
Cookie
Provider
Purpose
Duration
CLID
Microsoft (www.clarity.ms)
Records when Clarity first saw this browser, on any website that uses Clarity
1 year
MUID
Microsoft (clarity.ms, bing.com)
Identifies the browser across Microsoft sites; used by Microsoft for advertising, analytics and operations
approximately 13 months
MR
Microsoft (c.bing.com)
Indicates whether the MUID identifier needs to be refreshed
7 days
SM
Microsoft (c.clarity.ms)
Synchronises the MUID identifier across Microsoft domains
Session
ANONCHK
Microsoft (c.clarity.ms)
Technical indicator used when synchronising the MUID identifier
10 minutes
SRM_B
Microsoft (c.bing.com)
Microsoft (Bing) cookie set during identifier synchronisation; its purpose is not described in the Clarity documentation — see the Microsoft Privacy Statement
approximately 13 months
These cookies are set by Microsoft on its own domains when Microsoft Clarity loads — and therefore only after you consent to session recording. The names and durations are those used by Microsoft on the date of this version of the policy and may be changed by Microsoft.
Important: because they are set on Microsoft domains, these cookies cannot be deleted by tandem.md, not even when you withdraw your consent. After you withdraw your consent, our Site no longer loads Microsoft Clarity and no longer sends requests to these domains. You can delete or block them yourself:
· in your browser settings — delete the cookies and site data of clarity.ms and bing.com (section 5.3);
· information on how Microsoft uses this data and on your options: privacy.microsoft.com/privacystatement;
· Microsoft settings for personalised ads (requires signing in to your Microsoft account): account.microsoft.com/privacy/ad-settings.
Provider: Microsoft Corporation (One Microsoft Way, Redmond, Washington 98052, USA); for persons located in the European Economic Area, the United Kingdom and Switzerland — Microsoft Ireland Operations Limited (One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland).
Microsoft Clarity cookies: learn.microsoft.com/en-us/clarity/setup-and-installation/clarity-cookies
Services used: Microsoft Clarity — project yntljj6kgb (click maps and session recordings); Microsoft Advertising — only if you have accepted both “Marketing” and “Session recordings (Microsoft Clarity)”.
On your first visit, all non-essential cookies (analytical, marketing, functional and session recording cookies) are disabled. Only strictly necessary cookies load automatically. For Google services, this behaviour is implemented through Google Consent Mode v2, with the following default values:
· ad_storage = denied;
· ad_user_data = denied;
· ad_personalization = denied;
· analytics_storage = denied;
· functionality_storage = granted (required for the Site to function);
· security_storage = granted (required for security).
Microsoft Clarity does not load at all on your first visit: no Clarity script and no request to Microsoft servers (clarity.ms, bing.com) until you consent to the “Session recordings (Microsoft Clarity)” category. After you give this consent, we send Clarity the consent signal on every page load and after every change to your preferences:
· analytics_Storage = granted (consent to session recording);
· ad_Storage = granted only if you have also accepted the “Marketing” category; otherwise ad_Storage = denied and, according to Microsoft's documentation, Clarity does not share data with Microsoft Advertising.
Microsoft Clarity is loaded directly by the Site, only on tandem.md, and not through Google Tag Manager; that is why consent to “Analytics” or “Marketing” does not switch it on.
On your first visit, the cookie banner offers you three buttons, displayed with equal prominence:
· “Accept all” — all categories are accepted: strictly necessary, analytical, marketing, functional and session recordings (Microsoft Clarity), including the transfer of Clarity data to the USA (section 3.5);
· “Reject all” — only strictly necessary cookies are accepted; all other categories remain disabled;
· “Settings” — opens the “Cookie settings” panel, where you choose each category individually.
Before you make any choice, the first layer of the banner informs you about session recording through Microsoft Clarity and about the transfer of data to the USA, to Microsoft Corporation, and its risks (section 3.5), as well as about the fact that consent can be withdrawn at any time.
In the “Cookie settings” panel, strictly necessary cookies are marked “Always on”, and each of the other categories has its own switch: “Analytics”, “Marketing”, “Functional” and “Session recordings (Microsoft Clarity)”. Confirm your choice with “Save choices” or use “Accept all” / “Reject all” directly from the panel.
The “Session recordings (Microsoft Clarity)” switch is never switched on in advance: it stays off until you switch it on yourself, press “Accept all” or choose “Allow” in the window described in section 4.4. Simply saving the panel without turning this switch on does not constitute consent.
Your choices are stored in strictly necessary cookies (tandem_consent, tandem_consent_prefs, tandem_consent_rec — section 3.1) for 12 months from the date of your choice, after which we ask you again; you can change them at any time (section 5). Consent to session recording is valid for 9 months (section 4.5).
Your consent meets the conditions of Law No. 195/2024 (Art. 4 and Art. 7):
· it is freely given — we do not make access to the Site conditional on accepting non-essential cookies;
· it is informed — the banner provides a direct link to this policy;
· it is unambiguous — expressed by a clear affirmative action (pressing a button);
· it is specific — session recording (Microsoft Clarity) has its own consent, which does not follow from the consent given for other categories;
· for session recording, it is also your explicit consent to the transfer of data to the USA, given after you have been informed of the risks (section 3.5);
· it can be withdrawn at any time, as easily as it was given (section 5).
Visitors who, before the “Session recordings (Microsoft Clarity)” category was introduced, accepted at least one category of non-essential cookies are not shown the full banner again. Instead, we ask them separately, through a small window dedicated solely to Microsoft Clarity, with a link to this policy and two buttons of equal prominence:
· “Allow” — turns session recording on;
· “Don't allow” — session recording stays off.
The window also describes the transfer of data to the USA, to Microsoft Corporation, and its risks; by choosing “Allow”, you also give your explicit consent to this transfer (section 3.5).
Your answer concerns session recording only: your previous choices for “Analytics”, “Marketing” and “Functional” remain unchanged. Until you answer, Microsoft Clarity does not load. If you previously accepted the “Marketing” category, after “Allow” Clarity may also transmit data to Microsoft Advertising (section 3.3); if you do not want this, switch off the “Marketing” category in the “Cookie settings” panel. If you previously rejected all non-essential cookies (“Reject all”), we do not ask you again: session recording stays off and you can turn it on at any time from the “Cookie settings” panel.
Microsoft considers consent for Clarity valid for no longer than 9 months. Therefore, 9 months after you consented to session recording, we ask you again, through the same window (“Allow” / “Don't allow”). Recording continues only if you reconfirm your consent. A refusal of session recording and your other cookie choices remain valid for 12 months.
Every choice you make in the banner, in the “Cookie settings” panel or in the dedicated Microsoft Clarity window is recorded in our consent log: the random identifier from the tandem_consent_id cookie, the choice made and the categories accepted, the version of the cookie policy, the source of the choice (the banner, the settings panel or the dedicated window), the language, the Site region, the page and the time of the choice. The log does not contain the IP address. We keep these records for up to 36 months (3 years) from the date of the choice, after which they are deleted automatically.
Legal basis: legal obligation — Art. 6(1)(c) in conjunction with Art. 7(1) of Law No. 195/2024 (the controller must be able to demonstrate consent).
You can change your cookie settings at any time, without affecting the lawfulness of the processing carried out before the change.
· Press the cookie icon — the round “Cookie settings” button in the bottom-left corner of the screen — or the Cookie settings link on this page.
· In the “Cookie settings” panel, switch each category on or off and confirm with “Save choices” (or use “Accept all” / “Reject all”). Your new choice immediately replaces your previous preference.
You can withdraw your consent to Microsoft Clarity at any time, including your consent to the transfer of data to the USA, as easily as you gave it:
· open the “Cookie settings” panel — from the cookie icon in the bottom-left corner of the screen or from the link in section 5.1;
· turn off the “Session recordings (Microsoft Clarity)” switch and press “Save choices” — or press “Reject all” if you want to withdraw all your consents;
· the page reloads automatically. From that moment, recording stops, Microsoft Clarity no longer loads on tandem.md and no longer receives data from the Site, and the Clarity cookies on our domain (_clck, _clsk) and the _cltk identifier in sessionStorage are deleted.
Cookies set by Microsoft on its own domains (clarity.ms, bing.com) cannot be deleted by our Site — you can delete them in your browser (sections 3.7 and 5.3). Withdrawing consent does not affect the lawfulness of recordings and transfers made before the withdrawal; recordings already made are retained for the periods indicated in section 3.5.
Every browser allows you to block or delete cookies. Instructions:
· Google Chrome: Settings → Privacy and security → Cookies and other site data.
· Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.
· Safari: Preferences → Privacy → Manage Website Data.
· Microsoft Edge: Settings → Cookies and site permissions.
· Opera: Settings → Advanced → Privacy and security → Cookies.
Note: fully blocking cookies may affect the operation of the site.
For Microsoft cookies on the clarity.ms and bing.com domains (section 3.7), look for these domains in the list of sites that store data in your browser and delete their data.
Direct opt-out for Google Analytics:
· Google Analytics opt-out add-on: tools.google.com/dlpage/gaoptout
· EU advertising preferences: youronlinechoices.eu
On mobile devices you can control advertising identifiers:
· Android: Settings → Google → Ads → Reset advertising ID / Opt out of personalisation.
· iOS: Settings → Privacy → Apple Advertising / App Tracking.
Cookies may qualify as personal data when they enable your identification. In that case, you have all the rights set out in the Privacy Policy, including:
· The right of access.
· The right to rectification.
· The right to erasure.
· The right to restriction of processing.
· The right to data portability.
· The right to object.
· The right to withdraw your consent at any time (section 5).
· The right to lodge a complaint with the National Centre for Personal Data Protection (CNPDCP) — datepersonale.md, including online, using the CNPDCP complaint form.
The full arrangements for exercising your rights are described in the Privacy Policy, section 9. For processing carried out by Microsoft on its own behalf through Microsoft Clarity, you can also exercise your rights directly with Microsoft, through the channels indicated in its Privacy Statement (privacy.microsoft.com/privacystatement).
This policy may be updated from time to time. We announce significant changes — for example, a new category of cookies or a new provider — on the Site, by showing the cookie banner again or through a separate window describing what is new. New consent-based services start only after you have explicitly given a new consent for them; until then, they remain switched off. Choices made previously remain valid for the services they covered and do not automatically extend to new services.
For questions about our use of cookies:
· Email: [email protected]
· Phone: +373 79 057 770
· Postal address: ARLENGO SRL, str. Nicolae Milescu Spătarul 8/5, MD-2044, Chișinău, Republic of Moldova.
Version: 2.1
Date of publication and entry into force: 25.09.2026
Previous version: 2.0 (23.08.2026) — available on request at [email protected]
In case of any discrepancy between the Romanian version of this policy and its translations, the Romanian version prevails.
What changed in version 2.1:
· new category — “Session recordings (Microsoft Clarity)”, with separate consent, and the related Microsoft cookies (sections 3.5–3.7);
· information on the transfer of Microsoft Clarity data to the USA: it takes place only with your explicit consent, after you have been informed of the risks (sections 3.5, 4.2–4.4);
· the basis for the transfer of Google Analytics data to the USA: we have clarified that there is no CNPDCP adequacy decision for the USA and removed the reference to the EU-US Data Privacy Framework, which does not constitute a basis for transfers from the Republic of Moldova (section 3.2);
· updated legal framework: Electronic Communications Law No. 72/2025 (replacing the repealed Law No. 241/2007), the current title of Law No. 284/2004 and CNPDCP Decision No. 41 of 20.08.2026 (section 2); the basis for strictly necessary cookies — Art. 116(6) of Law No. 72/2025 (section 3.1);
· the complete list of consent cookies, including tandem_consent_prefs, tandem_consent_id and the new tandem_consent_rec, and a correct description of the designer_apply_id cookie (section 3.1);
· clarification that IP address anonymisation applies only to Google Analytics, and removal from the list of the _gid cookie, which Google Analytics 4 does not use (section 3.2);
· description of the “Marketing” category (including Microsoft Advertising and the tandem_attr visit source identifier) and of the “Functional” category, already present in the cookie banner (sections 1, 3.3 and 3.4);
· description of the current banner (“Accept all”, “Reject all”, “Settings”), of the separate window for Microsoft Clarity, of the renewal of consent after 9 months and of the consent log (section 4);
· opening the “Cookie settings” panel from the cookie icon in the bottom-left corner of the screen, and the steps for withdrawing consent to Microsoft Clarity (section 5);
· the CNPDCP online complaint form and exercising your rights directly with Microsoft (section 7);
· how we announce changes and ask for consent to new services (section 8);
· the full text of the policy is available in all six languages of the Site, including Italian and Bulgarian.