Thank you for your interest in our company and our products. When you enter into a relationship of any kind with us, you entrust us with your information. The purpose of this Privacy Policy is to explain to you what data we process, why we process it and what we do with it. We take your privacy seriously and we never sell lists or e-mail addresses. Being fully aware that personal information belongs to you, we do everything possible to store it securely and to process it carefully. We do not provide information to any third parties without informing you. This information is important. We hope you read it carefully.
This Privacy Policy does not cover the applications and websites of other third parties that you may reach by accessing the links on our website. This is beyond our control. We encourage you to review the Privacy Policy of any website and/or application before providing personal data.
ARLENGO SRL, a legal entity from the Republic of Moldova, with its registered office in Chișinău municipality, str. N. Milescu Spătarul 8/5, MD-2044, registered with IDNO 1011600034004, VAT code 0405407, represented by Baturinskaia Antonina as Administrator, is responsible for the processing of your personal data that it collects directly from you or from other sources. According to the legislation, our company is a personal data controller. In order for your data to be processed securely, we have made every effort to implement reasonable measures to protect your personal information.
According to the legislation, you, the natural person who is a beneficiary of our services or the person in a relationship of any kind with us, are a "data subject", that is, an identified or identifiable natural person. In order to be fully transparent regarding the processing of data and to allow you to easily exercise your rights at any time, we have implemented measures to facilitate communication between us, the data controller, and you, the data subject.
The protection of your personal information is very important to us. That is why we have committed to respecting the following principles:
We process your data lawfully and fairly. We are always transparent about the information we use, and you are properly informed.
Within the limits of the law, we offer you the possibility to review, modify and delete the personal data you have shared with us and to exercise your other rights.
We use the data only for the purposes described at the time of collection or for new purposes compatible with the original ones. In all cases, our purposes are compatible with the legislation. We take reasonable measures to ensure that personal data is accurate, complete and up to date.
We have implemented reasonable security and encryption measures so as to protect your information as well as possible. However, please note that no website, no application and no internet connection is completely secure.
We may change this Privacy Policy at any time. All updates and modifications to the present Policy are valid immediately after notification, which we will carry out by posting on the website and/or notification by e-mail.
If you have questions or concerns regarding the processing of your data or wish to exercise your legal rights in relation to the data we hold, or if you have concerns regarding the way we handle any privacy issue, you can write to us at the e-mail address: [email protected]
You may use the Platform without disclosing personal data. However, if you wish to benefit from our Services, you will be asked to provide your data in the contact form. The requested data may include: full name, telephone number, e-mail address, home address and/or delivery address. We may collect data through cookies or other similar technologies, such as the IP address, the internet browser, the advertisements you have clicked on, the location, and the web pages you access on our website.
Through this privacy policy, the website www.tandem.md complies with the legal provisions regarding the protection of personal data and implements technical and organizational measures to protect all operations relating directly or indirectly to personal data, which prevent unauthorized or unlawful processing, as well as accidental or unlawful loss or destruction. For the purpose of responding to the requests and messages of those who access the website www.tandem.md, we collect the personal data of the clients, namely the surname, first name, telephone number and e-mail address, in accordance with the provisions of Law no. 133 of 08.07.2011 on the protection of personal data. On the website www.tandem.md the following personal data is processed: the name, your telephone number and the e-mail address, for communication with clients, in order to respond to the requests and messages received through the contact form or to process the requests received. All this data will be kept for the duration of maintaining the financial-accounting and fiscal records required by the relevant legislation, but no longer than 5 years. The website www.tandem.md does not process personal data for automated processing or for profiling. Through this website, automated decisions about the clients who access it are never made. Technical means are used to store the data under secure conditions. Data is not processed for secondary purposes incompatible with the purposes for which it is collected. The website www.tandem.md strictly respects and ensures the confidentiality of the processed data. It does not disclose the data except to realize the client's interests or to fulfill legal obligations. Confidentiality is, for www.tandem.md, an essential value.
www.tandem.md may transfer the Data, by disclosing or granting remote access rights, only through secure applications, to third parties, such as affiliated entities and other commercial partners of ours, who act as processors, processing personal data for and on our behalf (for example, storing the Data on "cloud"-type servers, legal and financial consultants, technical service providers or shipping assistance service providers), with whom we have concluded the necessary contractual agreements in accordance with the applicable national regulations. We may also disclose your data to business partners as a result of a joint effort to provide a product or a service. We will transfer Data to third parties exclusively to the extent necessary to fulfill the applicable Processing Purposes for which your data is collected and processed. The personal data collected and processed for the Processing Purposes described in this Privacy Policy is stored on servers located in the Republic of Moldova.
The personal data collected and used for the provision of Services and the supply of Products by www.tandem.md will be stored for a period of 2 years from the termination of the contractual relationship or any other longer period required by applicable law, regulations or rules regarding obligations to retain accounting documents or requests from public authorities.
Immediately after the end of the applicable storage period, the data will be:
· deleted or destroyed; or
· anonymized; or
· transferred to an archive (unless this is prohibited by applicable law or regulation regarding record keeping).
The personal data collected and used to create your Account will be deleted immediately, in the event that you close the account.
As part of administering the Platform, we have taken technical and organizational measures to ensure a level of security appropriate to the risks involved in processing the Data, in particular against improper use, accidental destruction, unlawful or unauthorized access, loss, alteration, disclosure, intentional or accidental manipulation, third-party access, deletion and modification. To this end, we have developed and implemented data security policies and other confidentiality practices. In addition, our security procedures are continuously reviewed based on new technological developments. For additional information regarding our security practices, please complete the contact form in the Contact section of the website. You will be notified of a data security breach within a reasonable period of time after the discovery of such a breach, unless an authorized public body determines that the notification would impede a criminal investigation or would harm national security. In this case, the notification will be postponed, in accordance with the instructions of such a body. We will respond promptly to your questions regarding such a data security breach.
With your consent, we may process personal data, such as the surname, first name and e-mail address, for marketing purposes, namely to communicate to you the latest offers, news or advertising materials. To carry out market research, we will request new consent from you. The legal basis for this processing of personal data is your consent. You may withdraw at any time the consent given for the processing of data for marketing purposes or for carrying out market research, simply by a message to the e-mail address [email protected], without affecting the lawfulness of the processing carried out on the basis of the consent before its withdrawal. The personal data processed for marketing purposes or for carrying out market research will not be transferred to other persons or to a third country and will be processed until the withdrawal of your consent. There is no automated decision-making process for data processing, including profiling.
According to Law no. 133/2011 on the protection of personal data, the clients of the website www.tandem.md benefit from the right of access to and intervention upon the personal data provided. In this regard, the clients of the website have the right to obtain from the website confirmation as to whether or not personal data concerning them is being processed and, where that is the case, they have access to the respective data, as well as to the following information:
· the purposes of the processing;
· the categories of personal data concerned;
· the recipients or categories of recipients to whom the personal data have been or will be disclosed;
· where possible, the period for which the personal data is envisaged to be stored, or, if this is not possible, the criteria used to determine that period.
Your rights are:
· The right to withdraw consent
· The right to be informed regarding the processing of your data
· The right of access to the data
· The right to rectify inaccurate or incomplete data
· The right to erasure ("the right to be forgotten")
· The right to restriction of processing
· The right to transmit the data we hold about you to another controller
· The right to object to the processing of data
· The right not to be subject to a decision based solely on automated processing, including profiling
· The right to bring the matter before the courts
· The right to lodge a complaint with a Supervisory Authority
In order to place a request, the client will provide the data and information requested in the online message form or by telephone; the refusal to communicate the requested information prevents the seller from registering and responding to the request made. The owner, as well as the operator of this website, are not liable for the clients' errors in entering this data or for any false data provided by them. The client has the obligation to provide correct data that conforms to reality, bearing full responsibility for the inaccuracy of the information transmitted to the seller. We recommend that all users of this website take all safety measures when providing personal data online and periodically check the status and accuracy of this data. Users are directly responsible for the way in which they protect their login data, considering that they may bear the consequences of unauthorized use. Upon request, the company that owns the accessed website may provide a copy of the personal data subject to processing, if this is requested by one of the clients/potential clients. For any other copies requested, a reasonable fee will be charged, based on administrative costs; in the event that the request is made in electronic format and unless you request a material format, the information will be provided in a commonly used electronic format (word, pdf, etc.).
Likewise, clients have the right to the rectification, modification and updating of the processed data. They have the right to obtain from the company owning the website, without undue delay, the rectification of inaccurate personal data concerning them. Taking into account the purposes for which the data was processed, they have the right to obtain the completion of incomplete personal data, including by providing a supplementary declaration. They have the right to obtain from the website the erasure of personal data concerning them, without undue delay, and the website has the obligation to erase the personal data without undue delay where one of the following grounds applies:
· the personal data is no longer necessary for the fulfillment of the purposes for which it was collected or processed;
· the consent on the basis of which the processing takes place is withdrawn and there is no other legal basis for the processing;
· the data subject objects to the processing and there are no legitimate grounds that prevail with regard to the processing;
· the personal data has been processed unlawfully;
· the personal data must be erased for compliance with a legal obligation to which we are subject under the laws of the Republic of Moldova;
In the event that the client's data is communicated to courier companies or to the other partners, and the client requests its erasure, the website is obliged to take all reasonable measures to inform the partners who process the data that the erasure of any links to the respective data or of any copies or reproductions of this personal data has been requested.
The data will not be erased if:
· the processing is necessary for compliance with a legal obligation which provides for the processing under the laws of the Republic of Moldova or for the performance of a task carried out in the public interest;
· for reasons of public interest in the field of public health;
· the processing is necessary for the establishment, exercise or defense of a right in court.
The clients of the website have the right to obtain the restriction of processing where one of the following cases applies:
· they contest the accuracy of the data, for a period that allows us to verify the accuracy of the processed data;
· the processing is unlawful and the client opposes the erasure of the personal data, requesting instead the restriction of its use;
· the website no longer needs the personal data for the purpose of the processing, but the client requests it for the establishment, exercise or defense of a right in court.
In the event that the processing of data has been restricted in the above-mentioned cases, such personal data may, with the exception of storage, be processed only with the consent of the client or for the establishment, exercise or defense of a right in court or for the protection of the rights of another natural or legal person or for reasons of important public interest of the State of the Republic of Moldova.
In the event that the restriction of the processing of personal data has been obtained, the clients will be informed by the website before the lifting of the processing restriction. Clients have the right to receive the personal data concerning them which they have provided, in a structured, commonly used and machine-readable format. They have the right to transmit this data to another controller, without hindrance from the website, directly from the website to another controller, where this is technically feasible. The exercise of the aforementioned right does not affect your right to the erasure of the data. Any client also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.
For the exercise of all the rights mentioned above, you may at any time submit a written request at our registered office in Chișinău municipality, str. N. Milescu Spătarul 8/5. You are also recognized the right to bring the matter before the courts. By completing the data in the message-sending and/or offer-request form, you expressly declare and accept that your personal data be included in the database of www.tandem.md and you give your express and unequivocal consent that all this personal data be stored, used and processed for the purpose of responding to the messages or requests made. Personal information may also be provided to the Prosecutor General's Office, the Police, the courts and other authorized bodies of the state, on the basis of and within the limits of the legal provisions and as a result of expressly formulated requests. You benefit from the right of access, intervention, rectification and portability with regard to the data you provide us, to limit the processing carried out by us and even to request the erasure of the data. We mention that intervention upon the data you have provided us may be such as to prevent the performance of the contract concluded between you and us. In this case, we will be exonerated from liability. If you are dissatisfied, you have the possibility to address and lodge a complaint against us before the National Center for Personal Data Protection (CNPDCP), as well as before the competent courts.
Please note that:
· If you want to exercise your rights, you may do so by transmitting a written, signed and dated request to the e-mail address [email protected]
· The rights listed above are not absolute. There are exceptions, which is why each request received will be analyzed so that we decide whether or not it is well founded. To the extent that the request is well founded, we will facilitate the exercise of your rights. If the request is unfounded, we will reject it, but we will inform you of the reasons for the refusal and of the rights to lodge a complaint with the Supervisory Authority and to bring the matter before the courts.
· We will try to respond to the request within 30 days. However, the term may be extended depending on various aspects, such as the complexity of the request, the large number of requests received or the impossibility of identifying you within a useful term.
· If, despite making every effort, we are unable to identify you, and you do not provide us with additional information to enable us to identify you, we are not obliged to act upon the request.
If you have questions or concerns regarding the processing of your information or wish to exercise your legal rights, or have any other concern regarding confidentiality, you can write to us at the e-mail address: [email protected].