WARRANTY CERTIFICATE
ARLENGO SRL — Republic of Moldova
Warranty for our products
In accordance with the Internal Act of the TANDEM Group on warranty periods and conditions, which entered into force on 28.08.2026, the warranty periods apply uniformly to all products sold, as set out in the table below.
Product category
Warranty period
Note: Where a product benefits from a general warranty (e.g. 10 years) but contains components for which a different period is expressly established (e.g. LED lighting — 5 years, lifting mechanisms — 5 years), only the specific period applies to those components. The general period of the product does not extend the separate period established for the excepted components.
Contact — Moldova Warranty Department
Email: [email protected]
Phone: +373 79 057 770
Address: mun. Chișinău, str. N. Milescu Spătarul 8/5, MD-2044
CHAPTER I: DECLARATION OF CONFORMITY
ARLENGO SRL, a legal entity of the Republic of Moldova, with its registered office in mun. Chișinău, str. N. Milescu Spătarul 8/5, MD-2044, registered under IDNO 1011600034004, VAT code 0405407, represented by Corneliu Său in his capacity as Administrator, ensures, guarantees and declares on its own responsibility that the products mentioned in the invoice accompanying this declaration do not endanger life, health or occupational safety, do not have a negative impact on the environment and comply with the product technical documentation and with the national standards applicable in the Republic of Moldova (the SM SR standards relating to furniture).
CHAPTER II: WARRANTY CERTIFICATE
Art. 1 — Conditions for granting the warranty
1.1 Warranty periods are granted by product category, according to the table at the beginning of this certificate and in accordance with the Internal Act of the TANDEM Group on warranty periods and conditions (in force since 28.08.2026). The periods apply uniformly, regardless of whether the product was purchased with or without the assembly service provided by the seller. The period is calculated from the delivery date recorded by the buyer's signing of the acceptance report. The warranty period is extended by the period during which the product was under repair.
1.2 Where only certain parts of a furniture product are replaced (for example a caster, a hinge, a cornice, a door, etc.), but the product as such is not replaced, the warranty period is extended by the period during which the product was under repair. A replaced product benefits from the same warranty as a new product.
1.3 The warranty covers the repair or replacement of the product, at no additional cost to the buyer.
1.4 The warranty is granted for products used in the usual manner and under normal conditions, for the purpose for which they were manufactured, taking into account the fact that products wear over time under normal conditions of use, within normal limits of relative air humidity (50–70%) and temperature (10–30 °C).
1.5 Warranty for mattresses: all TANDEM mattresses benefit from a warranty of 10 (ten) years from the delivery date, in accordance with the Internal Act of the TANDEM Group in force since 28.08.2026.
1.6 The warranty for mattresses is granted only if they are in their original condition, except for normal wear of the product, and show no defect (stained/torn).
1.7 TANDEM mattresses in the sizes 1400×2000 mm, 1600×2000 mm and 1800×2000 mm benefit from a trial period of 3 (three) months. The round-trip transport costs shall be borne by the buyer if the buyer returns them within the trial period and does not wish to purchase them. Mattresses may be returned only once, and only if the conditions set out in Art. 1 point 1.6 are met.
Art. 2 — Conditions under which the warranty is not granted
2.1 Normal wear of the product, taking into account its average service life, which includes the settling of the polyurethane, the stretching of the fabric or covering material, and the dulling or polishing of materials over time, within normal limits, as a result of wear, is accepted and is not considered a defect.
2.2 Defects appearing after acceptance of the product as a result of handling, transport, assembly and installation services carried out by the buyer or by third parties.
2.3 Other conditions:
· component parts that have been burnt, flooded, damaged or stolen;
· a change in the colour of the product due to the sun or another source of heat, light or water, or the migration of colour from an object (items of clothing or leather goods) that has come into contact with the damaged product;
· painting of the product by the buyer, or the buyer's intervention on the furniture with additional varnishing substances, drilling, or gluing other parts or materials onto the product;
· breakage or scratching as a result of impact or improper handling by the buyer;
· defects arising as a result of humidity, cleaning with unsuitable cleaning products, or improper conditions of use of the products, other than those for which the product was designed, tested and manufactured;
· defects arising as a result of improper storage conditions at the buyer's premises;
· where other products of much greater weight have been stored on the product, as referred to in Art. 4 point 4.2 letter (a).
Art. 3 — The buyer's rights and the seller's liability
3.1 The seller is liable if the lack of conformity of the product arises within the warranty period referred to in Art. 1 (depending on the product category), calculated from the date on which the buyer signs the acceptance report, and if the buyer informs the seller of the lack of conformity within two months of the date on which the buyer discovered it.
3.2 Should any defects arise, the buyer may file a complaint. The complaint shall be accompanied by the tax invoice and the Warranty Certificate and shall be submitted and registered at the premises of the seller's store from which the buyer purchased the product. If any items (components) are found to be missing from the package, the buyer must report their absence before assembly begins and must keep the packaging, labels and contents of the package in the condition in which they were received, for the purpose of verification and replacement.
3.3 In the event of a lack of conformity, the buyer has the right to request the seller first to repair the product or, alternatively, to replace it, in each case free of charge, unless the measure is impossible or disproportionate. A remedial measure shall be deemed disproportionate if it imposes costs on the seller that are unreasonable compared with the other remedial measure, taking into account:
· a) the value the products would have had if there had been no lack of conformity;
· b) the significance of the lack of conformity;
· c) whether the other remedial measure could be carried out without significant inconvenience to the consumer.
A remedial measure shall be deemed impossible if the seller cannot provide identical products for replacement or spare parts for repair, including due to a lack of the relevant equipment or technology.
The buyer may opt for repair or replacement only where the non-conformity of the goods is found shortly after delivery, within no more than 30 calendar days. The exception is where the chosen corrective measure would be impossible or, compared with the other available corrective measure, would impose disproportionate costs on the seller.
3.4 Any repair or replacement of the products shall be carried out within a reasonable period of time, agreed in writing by the buyer and the seller. The agreed period may not exceed 15 calendar days from the date on which the buyer notified the seller of the lack of conformity of the product.
3.5 The seller's place of business responsible for carrying out any repairs is the Tandem Warranty Department, mun. Chișinău, str. N. Milescu Spătarul 8/5, MD-2044. Phone: +373 79 057 770. Email: [email protected].
3.6 The buyer may request an appropriate price reduction or rescission of the contract where:
· a) the seller has not completed the repair or replacement, or has refused to bring the goods into conformity;
· b) a non-conformity is found despite the seller's efforts to remedy it;
· c) the non-conformity is so serious as to justify a price reduction or the right to immediate termination of the sales contract;
· d) the seller has declared that it will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer, or this is clear from the circumstances of the case.
3.7 The buyer is not entitled to request rescission of the contract if the lack of conformity is minor. The non-conformity and its degree of seriousness shall be established in accordance with the national standards applicable in the Republic of Moldova and other normative acts concerning non-conformities. In the event of termination of the contract, the seller shall refund the money using the same means of payment as those used by the consumer for the initial transaction.
3.8 The buyer agrees that products made from natural materials such as melamine-faced chipboard, MDF, fabric, eco-leather and veneer cannot be manufactured identically in terms of texture, colour shades on different surfaces and visible particularities of the material, so there may be slight differences between the samples and the finished product; the buyer may not file subsequent complaints regarding these aspects.
3.9 After signing the acceptance report, the buyer may no longer invoke qualitative or quantitative deficiencies of the product (other than hidden defects confirmed by a technical expert examination carried out by a specialised service). Breakage of products or of fragile components (glass, mirror) and scratching of products after acceptance are risks assumed by the buyer.
3.10 Once assembly, installation and adjustment of drawers, doors and shelves have been carried out — procedures confirmed by the buyer's signature on the acceptance document — the seller has no further obligation to repeat these services.
3.11 In the case of upholstered products displayed in the store, if they were tried out by the buyer by sitting on them and those products withstood this and did not undergo static or dynamic deformation under normal conditions of use, the buyer may no longer invoke, after delivery and acceptance, breakage or deformation of the product due to qualitative deficiencies (other than hidden defects).
3.12 Where the floor or walls on which the furniture is mounted are not straight or are uneven, leading over time to misalignment of doors and drawers or creaking of the bed or sofa, the seller has no further obligation to perform the adjustment service, unless the parties agree otherwise.
Art. 4 — Final provisions
4.1 The product identification details are those stated in the order form.
4.2 The buyer has taken note of and expressly accepts the seller's limitations regarding:
· a) the maximum load in kilograms per type of shelf: interior furniture shelf — max. 20 kg; independent shelves fixed directly to the wall — maximum 5 kg, provided that an adequate fastening system is ensured;
· b) for chests of drawers or other types of modules containing several drawers, not opening more than one drawer at a time, because the shift of the centre of gravity causes the furniture to tip over;
· c) the seller recommends that furniture with a small base, as well as furniture with drawers, be anchored to the walls/floor in order to prevent it from tipping over. THIS RECOMMENDATION IS ALL THE MORE IMPORTANT WHERE THE ROOM IN WHICH THE FURNITURE IS INSTALLED IS FREQUENTED BY OR ACCESSIBLE TO CHILDREN;
· d) the bed headboard must be fixed to the wall;
· e) new materials that have been kept in closed packages may emit an odour, which will diminish within 5 days of opening the package and will disappear within 2 months.
This warranty certificate is issued in accordance with Law No. 105/2003 on consumer protection and with other normative acts applicable in the Republic of Moldova concerning the warranty of non-food products and the seller's liability.